Customer-Focused Teller | Drive Financial Wellness & Service

Northwest Bank; Mount Joy (Lancaster County); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Bank is seeking a Teller for Mount Joy, PA to deliver exceptional service and support our retail network. You will greet customers, handle transactions, identify referral opportunities, and provide education on bank products and digital offerings.

This role emphasizes teamwork, accuracy, and compliance with security procedures. The position requires working with on-site systems, assisting with daily office tasks, and contributing to the NWs star experience while upholding our culture

Qualifications

• High School diploma or equivalent preferred.
• Customer service, cash handling, or banking/retail experience preferred.
• Ability to learn bank products and digital offerings.
• Strong communication and problem-solving skills.
• Demonstrates reliability and professionalism.

Responsibilities

• Achieve financial wellness activity goals and contribute to sales targets.
• Assist customers with questions, problems, and product benefits.
• Greet customers and resolve issues or concerns promptly.
• Balance teller drawer daily and assist in office operations.
• Deliver exceptional customer experience in person, by phone, and email.

Skills

Customer service

Cash handling

Banking knowledge

Communication

Problem solving

Teamwork

Education

High School Diploma or equivalent

Tools

Teller System

Job description

Northwest Bank is seeking a Teller for Mount Joy, PA to deliver exceptional service and support our retail network. You will greet customers, handle transactions, identify referral opportunities, and provide education on bank products and digital offerings.

This role emphasizes teamwork, accuracy, and compliance with security procedures. The position requires working with on-site systems, assisting with daily office tasks, and contributing to the NWs star experience while upholding our culture