Customer-Centric Teller: Cash, Service & Wellness

Northwest Bank; South Bend (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Bank is hiring a Teller to engage with customers, handle transactions, and identify referrals for financial products. The role emphasizes accuracy, compliance, and a friendly, helpful demeanor within a busy retail environment.

You will balance drawers, assist with daily branch tasks, and support customers across in-person and remote channels, while growing knowledge of bank products and services.

Qualifications

• Interest in customer service and problem resolution.
• Willingness to learn bank products and services.

Responsibilities

• Assist customers with questions and issues and refer complex requests appropriately.
• Balance teller drawer daily and assist in office/branch operations.
• Deliver excellent customer service in person, by phone, and by email.
• Participate in branch opening/closing and comply with security procedures.
• Maintain knowledge of bank products, services, and digital offerings.

Skills

Customer service

Team collaboration

Communication

Active listening

Problem solving

Time management

Teller System knowledge

Education

High School diploma or equivalent

Tools

Teller System

Job description

Northwest Bank is hiring a Teller to engage with customers, handle transactions, and identify referrals for financial products. The role emphasizes accuracy, compliance, and a friendly, helpful demeanor within a busy retail environment.

You will balance drawers, assist with daily branch tasks, and support customers across in-person and remote channels, while growing knowledge of bank products and services.