Customer-Centric Teller: Cash, Service & Growth

Santander Group; Freehold (NJ); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander Group in Freehold, NJ is seeking a Full Time Teller to deliver exceptional customer service and handle banking transactions including deposits, withdrawals, and transfers. You will maintain an accurate cash drawer, adhere to policies, and identify opportunities to cross-sell products while using digital tools to educate customers on self-service options.

The role requires a high school diploma or GED, cash handling and customer service experience, strong communication, attention to

Qualifications

• High school diploma or GED - Required.
• 6+ Months Cash Handling experience - Required.
• 6+ Months Demonstrated customer service experience - Required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Provide elevated level of customer service by welcoming customers and assisting with banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and risk management protocols to prevent fraud.
• Recognize opportunities and cross-sell bank products to deepen relationships.
• Engage customers and educate them on self-service options using digital tools.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area for a welcoming environment.
• Responsibilities may extend to supporting nearby branches as needed.

Skills

Cash handling

Customer service

Risk awareness

Attention to detail

Communication skills

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander Group in Freehold, NJ is seeking a Full Time Teller to deliver exceptional customer service and handle banking transactions including deposits, withdrawals, and transfers. You will maintain an accurate cash drawer, adhere to policies, and identify opportunities to cross-sell products while using digital tools to educate customers on self-service options.

The role requires a high school diploma or GED, cash handling and customer service experience, strong communication, attention to