Customer-Centric Teller: Grow with Tech-Driven Banking

Santander US; West Windsor (NJ); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US in West Windsor, NJ is seeking a Teller to assist customers with everyday banking needs, process transactions, and promote convenient self-service options. You will handle cash, maintain accurate cash drawer balances, and adhere to policies to prevent fraud while delivering courteous service.

Strong cash handling, customer service, and communication skills are essential, with weekend/evening flexibility and comfort with digital tools.

Qualifications

• High school diploma, GED - Required.
• 6+ Months Cash Handling experience - Required.
• 6+ Months Demonstrated customer service experience - Required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi‑task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash Handling

Customer Service

Risk Awareness

Attention to Detail

Communication Skills

Digital Tools

Multi-tasking

Numeracy

Flexibility

Education

High school diploma, GED

Tools

Microsoft Office

Job description

Santander US in West Windsor, NJ is seeking a Teller to assist customers with everyday banking needs, process transactions, and promote convenient self-service options. You will handle cash, maintain accurate cash drawer balances, and adhere to policies to prevent fraud while delivering courteous service.

Strong cash handling, customer service, and communication skills are essential, with weekend/evening flexibility and comfort with digital tools.