Customer-Centric Teller: Cash Handling & Service

Banco Santander SA; Needham (MA); Vor Ort; USD 30.000 - 47.000; Vollzeit

Zusammenfassung

Santander is seeking a Teller in Needham, MA to assist customers with banking needs and process transactions. You will handle deposits, withdrawals, and transfers, maintain accurate cash drawer balances, and follow policies to prevent fraud.

You will engage customers, educate them on digital self-service options, and support branch operations while upholding service excellence and compliance. Weekend/evening hours may be required.

Qualifikationen

• High school diploma or GED is required.
• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Excellent customer service and a passion for helping others.
• Ability to identify and escalate concerns of risk.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Energetic, organized and able to multi-task in a fast-paced environment.
• Understand the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, including weekends and evenings.

Aufgaben

• Provide exceptional customer service and assist with banking needs.
• Process deposits, withdrawals, and transfers.
• Handle cash and maintain cash drawer balances.
• Adhere to bank policies and risk management procedures.
• Cross-sell bank products to deepen relationships.
• Educate customers on self-service options using digital tools.
• Support custodianship, audits, and other operational tasks.
• Maintain a clean, organized work area.
• Occasional coverage for nearby branches as needed.

Kenntnisse

Cash Handling

Customer Service

Risk Escalation

Policy Adherence

Communication

Multi-tasking

Attention to detail

Computer Proficiency

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Santander is seeking a Teller in Needham, MA to assist customers with banking needs and process transactions. You will handle deposits, withdrawals, and transfers, maintain accurate cash drawer balances, and follow policies to prevent fraud.

You will engage customers, educate them on digital self-service options, and support branch operations while upholding service excellence and compliance. Weekend/evening hours may be required.