Part-Time Teller: Customer-Centric Cash Specialist

Santander Consumer USA Inc.; Lowell (MA); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander Consumer USA Inc. in Lowell, MA is seeking a Teller to support customers with financial needs and transactions. You will deliver friendly service, process deposits, withdrawals and transfers, and maintain accuracy in cash handling while adhering to policies and risk controls.

The role emphasizes strong communication, multi-tasking in a fast-paced environment, and the ability to educate customers on self-service options using digital tools. Weekend/evening hours may be required.

Qualifications

• High school diploma or GED required.
• 6+ months cash handling experience required.
• 6+ months demonstrated customer service experience required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi-task in a fast-paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Ability to work branch hours, including weekends and evenings.
• No Certifications listed for this job.

Responsibilities

• Provide elevated customer service by welcoming customers, minimizing wait times, and assisting with banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and risk management protocols to prevent fraud.
• Recognize opportunities and cross-sell bank products to deepen relationships.
• Engage customers and educate them on self-service options using digital tools.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area; support other branches as needed.

Skills

Cash Handling

Customer Service

Risk Awareness

Following Procedures

Communication Skills

Digital Tools Proficiency

Multi-tasking

Attention to Detail

Computer Proficiency

Flexible Hours

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. in Lowell, MA is seeking a Teller to support customers with financial needs and transactions. You will deliver friendly service, process deposits, withdrawals and transfers, and maintain accuracy in cash handling while adhering to policies and risk controls.

The role emphasizes strong communication, multi-tasking in a fast-paced environment, and the ability to educate customers on self-service options using digital tools. Weekend/evening hours may be required.