Customer-Centric Teller: Service & Sales Expert

Renasant Bank; Woodstock (GA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Renasant Bank in Woodstock, GA seeks an experienced Teller to process transactions, assist customers, and identify sales opportunities while maintaining accuracy and compliance. Senior Tellers will carry additional operational and sales performance goals and serve as a back-up to the Head Teller.

Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role, while ensuring adherence to bank policies and procedures and providing an exceptional

Qualifications

• High school diploma or equivalent required.
• 1 year teller experience and/or previous cash handling experience preferred.
• 6 months of customer service experience preferred.
• Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction
• 10-Key skills
• Mathematical skills, including the ability to count cash and coin in a fast paced environment
• Good interpersonal skills
• Effective written and verbal communication skills
• Knowledge of and the ability to learn bank products and solutions
• Ability to travel for training, other development opportunities, and between branches, as needed
• Minimum of 1 year successful teller experience
• Minimum of 1 year previous back-up Head Teller experience required

Responsabilités

• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation
• Execute the Renasant Bank service standards in every customer and teammate interaction
• Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern
• Maintain service knowledge standards in conjunction with related regulations, policies, and procedures
• Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
• Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations
• Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments
• May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates
• Perform other related duties as assigned
• For all Senior Tellers: Minimum of 1 year successful teller experience
• Minimum of 1 year previous back-up Head Teller experience required

Connaissances

10-Key

Cash handling

Customer service

Interpersonal skills

Communication skills

Mathematical skills

Teamwork

Reliability

Formation

High school diploma or equivalent

Description du poste

Renasant Bank in Woodstock, GA seeks an experienced Teller to process transactions, assist customers, and identify sales opportunities while maintaining accuracy and compliance. Senior Tellers will carry additional operational and sales performance goals and serve as a back-up to the Head Teller.

Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role, while ensuring adherence to bank policies and procedures and providing an exceptional