Customer-Centric Teller & Banking Specialist

Banco Santander (Brasil); Falmouth (KY); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander in the United States is seeking a Full Time Teller in Falmouth, MA. You will welcome customers, process transactions, and provide service that builds trust. You will handle cash, balance drawers, and assist customers with digital tools while supporting branch operations.

Weekend and evening hours may be required. Requirements include a high school diploma and 6+ months cash handling and customer service experience.

Qualifications

• High school diploma or equivalent required.
• 6+ months cash handling experience required.
• 6+ months demonstrated customer service experience required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Computer proficiency and basic math skills.

Responsibilities

• Assist customers with financial needs and process transactions.
• Provide exceptional customer service and resolve concerns.
• Process deposits, withdrawals, and transfers; handle cash and balance drawer.
• Adhere to bank policies and risk management procedures to prevent fraud.
• Cross-sell bank products and educate customers on self-service options.
• Support custodianship, audits, and other operational tasks.
• Maintain a clean, welcoming work area and collaborate with nearby branches.

Skills

Cash handling

Customer service

Attention to detail

Digital tools

Communication

Multi-tasking

Math skills

Work hours flexibility

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Santander in the United States is seeking a Full Time Teller in Falmouth, MA. You will welcome customers, process transactions, and provide service that builds trust. You will handle cash, balance drawers, and assist customers with digital tools while supporting branch operations.

Weekend and evening hours may be required. Requirements include a high school diploma and 6+ months cash handling and customer service experience.