Bank Teller - Fast-Paced Customer Care & Cash Ops

Santander; Hyannis (MA); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander is hiring a Full Time Teller in Hyannis, MA to help customers with banking needs, process transactions, and promote products. The role emphasizes accuracy, service, and risk awareness in a fast-paced environment.

Candidates should have 6+ months cash handling and customer service experience, with strong communication and computer skills. Weekend/evening availability may be required, and wage details are provided by Santander.

Qualifications

• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalate risk concerns.
• Ability to follow directions, policies, and procedures.
• Computer proficiency and basic math skills.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash handling

Customer service

Attention to detail

Communication skills

Digital tools usage

Education

High school diploma

Tools

Microsoft Office

Job description

Santander is hiring a Full Time Teller in Hyannis, MA to help customers with banking needs, process transactions, and promote products. The role emphasizes accuracy, service, and risk awareness in a fast-paced environment.

Candidates should have 6+ months cash handling and customer service experience, with strong communication and computer skills. Weekend/evening availability may be required, and wage details are provided by Santander.