Customer-Centric Teller & Banking Service Pro

Charlevoix State Bank; Michigan; On-site; USD 38,000 - 52,000; Full time

Job summary

Charlevoix State Bank is seeking a Customer Service Representative/Teller to assist customers in person or by phone, determine their needs, and provide friendly, credible service within bank policies.

The role involves cash handling, new customer onboarding, IRA/HSA support, and daily balance/transaction tasks in a collaborative banking environment focused on customer satisfaction and regulatory compliance.

Qualifications

• Knowledge of Retail Banking Operations, Customer Service and Cash handling.
• Ongoing education of compliance regulatory requirements is required.
• Ability to follow bank policies and procedures and regulatory requirements.

Responsibilities

• Interact with customers in person or by phone to determine their needs.
• Assist with onboarding new customers and IRA/HSA support.
• Handle cash handling and verify incoming cash shipments.
• Balance customer accounts and process transactions in the core banking system.
• Process night drop vault deposits and monitor reports for overdrawn accounts.
• Support credit card and banking disputes and resolve customer inquiries.

Skills

Oral Communication

Written Communication

Interpersonal Awareness

Persuasive Communication

Customer Orientation

Analytical Thinking

Diagnostic Information Gathering

Initiative

Influencing Others

Attention to Detail

Decision Making

Stress Management

Flexibility

Teamwork

Self Confidence

Personal Credibility

Compliance Awareness

Tools

Check Scanner

PC/Windows (Core Banking System)

Credit Card Terminal

Job description

Charlevoix State Bank is seeking a Customer Service Representative/Teller to assist customers in person or by phone, determine their needs, and provide friendly, credible service within bank policies.

The role involves cash handling, new customer onboarding, IRA/HSA support, and daily balance/transaction tasks in a collaborative banking environment focused on customer satisfaction and regulatory compliance.