Teller CSR Full Time Charlevoix

Charlevoix State Bank; Michigan; On-site; USD 38,000 - 52,000; Full time

Job summary

Charlevoix State Bank is seeking a Customer Service Representative/Teller to assist customers in person or by phone, determine their needs, and provide friendly, credible service within bank policies.

The role involves cash handling, new customer onboarding, IRA/HSA support, and daily balance/transaction tasks in a collaborative banking environment focused on customer satisfaction and regulatory compliance.

Qualifications

• Knowledge of Retail Banking Operations, Customer Service and Cash handling.
• Ongoing education of compliance regulatory requirements is required.
• Ability to follow bank policies and procedures and regulatory requirements.

Responsibilities

• Interact with customers in person or by phone to determine their needs.
• Assist with onboarding new customers and IRA/HSA support.
• Handle cash handling and verify incoming cash shipments.
• Balance customer accounts and process transactions in the core banking system.
• Process night drop vault deposits and monitor reports for overdrawn accounts.
• Support credit card and banking disputes and resolve customer inquiries.

Skills

Oral Communication

Written Communication

Interpersonal Awareness

Persuasive Communication

Customer Orientation

Analytical Thinking

Diagnostic Information Gathering

Initiative

Influencing Others

Attention to Detail

Decision Making

Stress Management

Flexibility

Teamwork

Self Confidence

Personal Credibility

Compliance Awareness

Tools

Check Scanner

PC/Windows (Core Banking System)

Credit Card Terminal

Job description

Primary Purpose of JobService our customers and possible customers, while maintaining a professional friendly demeanor. Must establish and maintain credibility in our local communities. Additional job duties are listed further down but are not all-inclusive. Must follow and enforce bank policies and procedures. Abide by and enforce all compliance regulatory requirements.Required Experience & Skills:Attention to CommunicationOral CommunicationWritten CommunicationInterpersonal AwarenessPersuasive CommunicationCustomer Orientation (internal and external)Diagnostic Information GatheringAnalytical ThinkingTechnical ExpertiseInitiativeConceptual ThinkingInfluencing OthersCompassionateEstablishing FocusFostering TeamworkManaging ChangeThoroughnessDecisivenessSelf ConfidenceStress ManagementPersonal CredibilityFlexibilityEducation & Experience:Knowledge of Retail Banking Operations, Customer Service, and Cash. Ongoing education of compliance regulatory requirements is required.Job Duties:Customer Service Representative/Teller TransactionsInteract with Customers in person or telephone by determining their needsOnboard New CustomersIRA and HSA supportBe approachable to resolve customers concerns and handle sensitive private mattersEnsure all required documentation is obtained and is kept current for Business Entities, Trusts, etc.Work closely with Operations to service customer needsAssist in Dormant Account and Bank Secrecy Act monitoringCredit Card SupportMay open early at 7:30 a.m. some daysProcess night drop vault depositsHandle customer phone callsCash handling, verify incoming cash shipmentsOperate and maintain a check scanner and PCOperate computer software windows based (core)Operate a credit card terminal for customer cash advancesBalance customer’s accountsHandle customer dispute of unauthorized charges to accountUtility paymentsOrder foreign currencyBalance internal accountsBalance end of day to BookkeepingOutgoing mailingsBalance ATMsAssist Bank Courier (change orders process deposits)Stock incoming suppliesDaily monitor reports (overdrawn savings, etc.)Sort & process (customer transactions) incoming mail