Frontline Teller & Customer Care Specialist

Charlevoix State Bank; Michigan; On-site; USD 32,000 - 46,000; Full time

Job summary

Charlevoix State Bank is seeking a Customer Service Representative/Teller to join the Main Office in Charlevoix, MI. The role focuses on providing courteous service, handling cash, and supporting IRA/HSA needs while maintaining compliance and accuracy.

Responsibilities include onboarding new customers, resolving issues, and coordinating with operations to service customer requirements in a community-focused bank environment.

Qualifications

• Familiarity with retail banking operations, customer service, and cash handling.
• Ongoing education of compliance regulatory requirements is required.

Responsibilities

• Interact with customers in person or by phone to determine their needs.
• Onboard new customers and support IRA and HSA accounts.
• Balance customer accounts and process day-end to bookkeeping.
• Assist with cash handling and vault duties.
• Handle customer inquiries and resolve issues with confidentiality.

Skills

Oral communication

Written communication

Interpersonal skills

Customer orientation

Analytical thinking

Diagnostic information gathering

Attention to detail

Stress management

Teamwork

Adaptability

Tools

Core banking software

Credit card terminal

Check scanner

Job description

Charlevoix State Bank is seeking a Customer Service Representative/Teller to join the Main Office in Charlevoix, MI. The role focuses on providing courteous service, handling cash, and supporting IRA/HSA needs while maintaining compliance and accuracy.

Responsibilities include onboarding new customers, resolving issues, and coordinating with operations to service customer requirements in a community-focused bank environment.