Customer-Centric Service Operations Advisor

Ztautogroup; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

An automotive service company based in Houston is looking for a Service Operations Advisor to enhance customer service and streamline service operations. Your responsibilities include communicating with customers, managing schedules through CRM systems, and recommending additional services to meet revenue targets. Candidates should have experience in a similar role, possess strong communication skills, and thrive in a fast-paced environment. This position offers potential growth within a growing organization.

Qualifications

• Past experience as a Service Advisor or similar role preferred.
• Strong multitasking ability and willingness to learn new programs.
• Flexibility to work weekends and holidays.

Responsibilities

• Assist customers with vehicle service and maintenance needs.
• Schedule service and follow up on appointments.
• Utilize CRM systems to track and record customer interactions.

Skills

Customer service mindset

Strong communication skills

Organizational skills

Team player

Attention to detail

Tools

CRM tools

Microsoft Office

Job description

An automotive service company based in Houston is looking for a Service Operations Advisor to enhance customer service and streamline service operations. Your responsibilities include communicating with customers, managing schedules through CRM systems, and recommending additional services to meet revenue targets. Candidates should have experience in a similar role, possess strong communication skills, and thrive in a fast-paced environment. This position offers potential growth within a growing organization.