Service Advisor - Customer Experience & Car Care Expert

Group 1 Automotive, Inc.; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Performance / Longevity Bonuses

Health, Dental, Vision, Life and Disability Insurance

401(k) with company match

Paid Time-off

Employee stock purchase plan

Employee vehicle purchase program

Job summary

Group 1 Automotive is seeking a talented Service Advisor in Houston, Texas, to enhance customer loyalty through exceptional service. Responsibilities include managing service appointments, documenting customer concerns, and recommending maintenance based on vehicle condition. Candidates should have a minimum of 2 years in a similar role, preferably in a dealership, and possess strong communication skills. Benefits include health insurance, bonuses, and a 401(k) plan. Join us to help deliver outstanding experiences to our customers.

Qualifications

• Minimum 2 years automotive service advisor experience required (dealership preferred).
• Strong desire to provide extraordinary customer experience.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Schedule, confirm, and manage service appointments.
• Greet customers and document concerns and service needs.
• Recommend maintenance and additional services.

Skills

Customer service

Communication

Interpersonal skills

Automotive knowledge

Education

High School diploma or equivalent

Tools

Xtime

CDK

Job description

Group 1 Automotive is seeking a talented Service Advisor in Houston, Texas, to enhance customer loyalty through exceptional service. Responsibilities include managing service appointments, documenting customer concerns, and recommending maintenance based on vehicle condition. Candidates should have a minimum of 2 years in a similar role, preferably in a dealership, and possess strong communication skills. Benefits include health insurance, bonuses, and a 401(k) plan. Join us to help deliver outstanding experiences to our customers.