RV Service Advisor: Customer Care & Service Sales

DeMontrond Auto Group; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive service provider in Houston seeks a Service Advisor to act as the primary contact between customers and the service department. Your role will include documenting customer concerns, managing repair orders, and promoting service offerings. Ideal candidates will have excellent communication skills and a minimum of 2 years of experience in the automotive service field. Join a dynamic team committed to providing high-quality customer service and achieving operational efficiency.

Qualifications

• High school diploma or equivalent required; some college or automotive-related training preferred.
• Minimum of 2 years of experience in a dealership or automotive service environment.
• Prior experience in a customer service or sales-related role strongly preferred.

Responsibilities

• Greet customers in a friendly and professional manner.
• Accurately document customer concerns and vehicle symptoms.
• Open and manage repair orders from check-in to completion.
• Actively promote service department offerings.
• Follow up with customers after service to ensure satisfaction.

Skills

Excellent interpersonal and communication skills

Strong organizational and time-management abilities

Basic knowledge of automotive systems and service processes

Familiarity with dealership management software

Education

High school diploma or equivalent

Tools

CDK

Reynolds & Reynolds

Job description

A leading automotive service provider in Houston seeks a Service Advisor to act as the primary contact between customers and the service department. Your role will include documenting customer concerns, managing repair orders, and promoting service offerings. Ideal candidates will have excellent communication skills and a minimum of 2 years of experience in the automotive service field. Join a dynamic team committed to providing high-quality customer service and achieving operational efficiency.