Client-Focused Service Advisor — Upsell, Updates, & Satisfaction

Gulf Coast Auto Park; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Savings Plan

PTO/Vacation

Discounts on vehicle purchases

Advancement opportunities for high performers

Job summary

An automotive service company in Houston is seeking a Service Advisor to act as the liaison between customers and technicians. Responsibilities include upselling services, providing repair estimates, and maintaining customer satisfaction. The ideal candidate will have strong customer service skills, a positive attitude, and previous experience in an automotive service role. A competitive pay plan, insurance, and advancement opportunities are offered.

Qualifications

• Outstanding customer service skills are essential.
• A positive attitude is crucial for the role.
• Customer Service Experience is a must, preferably in an automotive setting.

Responsibilities

• Upselling additional services using high integrity methods.
• Providing accurate repair/maintenance estimates.
• Adhering to policies on vehicle care and operation.
• Keeping customers informed on repair progress.

Skills

Outstanding customer service skills

Positive attitude

Automotive Service Experience

Experience with Reynolds & Reynolds DMS

Job description

An automotive service company in Houston is seeking a Service Advisor to act as the liaison between customers and technicians. Responsibilities include upselling services, providing repair estimates, and maintaining customer satisfaction. The ideal candidate will have strong customer service skills, a positive attitude, and previous experience in an automotive service role. A competitive pay plan, insurance, and advancement opportunities are offered.