Customer-Centric Service Advisor

Paddock Chevrolet; Village of Kenmore (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Vision, Dental, Short Term_Dis

401K Plan + Match

Life Insurance (paid)

PTO + sick days

Paid training

Growth opportunities

Job summary

Paddock Chevrolet is actively seeking experienced Service Advisors in Village of Kenmore, NY. This role focuses on managing service orders, guiding the Drive Lane, and delivering a superior customer experience.

You will collaborate with technicians and managers to ensure efficient service flow, accurate diagnostics, and timely repairs. The ideal candidate demonstrates strong communication, a professional appearance, and a proven track record in service and sales with a commitment to customer

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Proven record of service and sales success.
• Strong customer satisfaction track record.
• Team oriented with self-motivation.
• Ability to work with minimal supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane to ensure prompt, courteous service.
• Take ownership of the customer experience with follow-up tasks to leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily technicians' time is efficiently allocated to service customers.
• Distribute work among technicians and answer questions about vehicle problems, warranties, and services.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems and ordering parts/tools as needed.
• Oversee warranty claims administration and training of service staff.
• Set schedules and assign tasks to service department employees.

Skills

Organized and friendly

People management

Time management

Customer communication

Professional appearance

Consistent sales

Customer satisfaction

Team oriented

Self-motivated

Clean driving record

Job description

Paddock Chevrolet is actively seeking experienced Service Advisors in Village of Kenmore, NY. This role focuses on managing service orders, guiding the Drive Lane, and delivering a superior customer experience.

You will collaborate with technicians and managers to ensure efficient service flow, accurate diagnostics, and timely repairs. The ideal candidate demonstrates strong communication, a professional appearance, and a proven track record in service and sales with a commitment to customer