Customer-Focused Service Advisor | Growth & Discounts

Chevrolet of Troy; Troy (OH); Hybrid; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Employee vehicle discounts

Professional growth

Supportive team

Job summary

Chevrolet Of Troy in Troy, OH is seeking a dedicated Service Advisor to be the primary contact between customers and the service department, ensuring seamless communication and an exceptional service experience.

You will greet customers, document needs, explain services, coordinate with technicians, and manage appointments, while maintaining detailed records and addressing concerns to drive customer satisfaction.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Prior experience in automotive service advising is preferred.
• Strong organizational skills and attention to detail.
• Customer-oriented mindset with a positive attitude.

Responsibilities

• Greet customers and accurately document vehicle service needs.
• Provide clear explanations of recommended services and repairs.
• Coordinate with technicians to ensure timely service completion.
• Maintain detailed records of customer interactions and vehicle service history.
• Manage service appointments and follow up with customers regarding status and completion.
• Address customer concerns promptly and professionally to ensure satisfaction.

Skills

Excellent communication

Interpersonal skills

Multitasking

Organizational skills

Attention to detail

Automotive terminology

Job description

Chevrolet Of Troy in Troy, OH is seeking a dedicated Service Advisor to be the primary contact between customers and the service department, ensuring seamless communication and an exceptional service experience.

You will greet customers, document needs, explain services, coordinate with technicians, and manage appointments, while maintaining detailed records and addressing concerns to drive customer satisfaction.