Service Advisor

Paddock Chevrolet, Inc.; Village of Kenmore (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, Vision, Dental, Short Term Dis

401K Plan + Match

Life Insurance (paid)

PTO + sick days

Paid training

Growth opportunities

Job summary

Paddock Chevrolet is seeking experienced Service Advisors to deliver exceptional service and foster lifelong customer relationships. You will oversee service orders, manage Drive Lane flow, and ensure a courteous, efficient experience for every guest.

With responsibilities spanning diagnostics support, parts orders, warranty administration, and staff scheduling, you will help maintain high customer happiness scores while growing the service department through teamwork and professional conduct.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Excellent time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed appearance.
• Proven service and sales performance.
• Strong customer satisfaction record.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer experience with follow-up assignments.
• Provide concierge support for owner inquiries to avoid mishandling.
• Ensure daily technician time inventory is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, repairs.
• Maintain Customer Happiness scores at or above standards.
• Assist in diagnosing vehicle problems; order parts and tools as needed.
• Oversee warranty claims administration and training of service staff.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and standards; ensure regulatory compliance.
• Maintain good relationships with factories and positive employee relations.
• Collaborate with upper management on service department hiring and discipline.

Skills

Organized personality

People management

Time management

Excellent communication

Professional appearance

Service sales success

Customer satisfaction

Team oriented

Self-motivated

Clean driving record

Job description

Paddock Chevrolet Best Places to work Finalist for the 2nd year. We arecurrently hiring experienced Service Advisors. At Paddock Chevrolet we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Paddock Chevrolet is absolutely critical to its success. Our promise is to keep delivering the same fantastic service and value that our community has come to expect from our dealership through the years.

Benefits

• Health, Vision, Dental, Short Term Disability, Accidental and Specified Disease Insurance

• 401K Plan + Match

• Life Insurance (paid)

• PTO + sick days

• Paid training

• Growth opportunities

Hours:

Monday - Friday 7am - 6pm & Rotating Saturday's 7am-5pm

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

• Ensure the daily inventory of technicians' time is consistently sold to service customers.

• Distribute work between technicians efficiently.

• Answer technical questions about vehicle problems, warranties, services, and repairs.

• Maintain Customer Happiness scores at or above company standards.

• Assist in diagnosing vehicle problems; order parts and tools as necessary.

• Oversee administration of warranty claims as well as training and supervising of service department.

• Set schedules and assigns tasks to service department employees.

• Reinforces company policies and adheres to company standards.

• Encourages compliance with applicable laws and regulations.

• Maintain good working relationship with factory(s) and foster positive employee relations.

• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality

• Demonstrated ability to manage others

• Time management skills

• Fantastic communication skills with your customers

• Professional, well-groomed personal appearance

• Consistent record of service and sales success

• Strong record of positive customer satisfaction results

• Team oriented and self-motivated

• Able to work with little supervision

• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.