Retail Sales & Service Specialist - Front Desk

Asurion Insurance Services; Kansas City (MO); Vor Ort; USD 19.000 - 28.000; Teilzeit

Zusammenfassung

Asurion Insurance Services in Kansas City, MO is seeking a Retail Sales & Service Advisor to deliver an exceptional customer experience while driving retail sales. This hourly role focuses on sales, service intake, product education, and operational support, serving as the first point of contact for customers without performing device repairs.

The position emphasizes customer engagement, sales growth, and smooth front-of-house operations in a fast-paced retail setting, with evenings, weekends,

Qualifikationen

• Previous customer service or retail sales experience preferred.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced, sales-driven environment.
• Ability to multitask and manage customer interactions professionally.
• Basic technical aptitude and willingness to learn product offerings.
• Flexible availability including evenings, weekends, and holidays as needed.

Aufgaben

• Greet customers and provide a welcoming, professional in-store experience.
• Answer incoming calls and assist customers with service inquiries, pricing, and product information.
• Manage customer check-in and check-out processes accurately and efficiently.
• Educate customers on products, services, warranties, and available solutions.
• Support customer satisfaction initiatives and resolve escalations with professionalism.
• Build customer loyalty through consistent, high-quality interactions.
• Drive sales of retail products and services including connected home products.
• Drive attachment and protection plan attach rates as a core sales metric.
• Identify customer needs and recommend appropriate products and solutions.
• Maintain and merchandise accessory wall displays and retail presentation standards.
• Generate and follow up on customer leads and sales opportunities.
• Meet or exceed individual sales and performance goals.
• Assist with daily front-of-house operational tasks including cleaning and store organization.
• Maintain accurate customer records and transaction documentation.
• Support inventory awareness and retail readiness standards.
• Collaborate with repair technicians and store leadership to ensure smooth handoffs.

Kenntnisse

Customer service

Communication

Multitasking

Sales

Technical aptitude

Availability

Tools

POS systems

Jobbeschreibung

Asurion Insurance Services in Kansas City, MO is seeking a Retail Sales & Service Advisor to deliver an exceptional customer experience while driving retail sales. This hourly role focuses on sales, service intake, product education, and operational support, serving as the first point of contact for customers without performing device repairs.

The position emphasizes customer engagement, sales growth, and smooth front-of-house operations in a fast-paced retail setting, with evenings, weekends,