Customer-Centric Relationship Banking Associate

NBT Bank; Lords Valley (PA); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave

Comprehensive medical coverage

Dental and vision coverage

Retirement plans

Job summary

NBT Bank is seeking a Relationship Banking Associate to deliver high-quality customer service and efficient processing of routine transactions, both in-person and by phone. The role includes identifying customer needs and referring opportunities to the appropriate business partners, including support for basic deposit account openings.

Qualifications include a high school diploma and at least one year in related banking, sales, or customer service roles, plus strong listening and communication

Qualifications

• High School Diploma or equivalent required.
• Minimum one year of experience in related banking positions or equivalent sales/customer service experience.
• Excellent listening and communication skills are required.

Responsibilities

• Processes routine transactions and account servicing with accuracy and efficiency.
• Identify customer opportunities through consultative conversations and refer to appropriate partners.
• Participate in community events and other duties as assigned.

Skills

Listening skills

Communication skills

Needs identification

Team player

Computer skills

Education

High School Diploma or Equivalent

Banking or sales/customer service experience

Job description

NBT Bank is seeking a Relationship Banking Associate to deliver high-quality customer service and efficient processing of routine transactions, both in-person and by phone. The role includes identifying customer needs and referring opportunities to the appropriate business partners, including support for basic deposit account openings.

Qualifications include a high school diploma and at least one year in related banking, sales, or customer service roles, plus strong listening and communication