Customer-Centric Relationship Banker I

Regions Bank; Alabama; Sur place; USD 34 000 - 41 000; Plein temps

Avantages offerts par ce poste

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Résumé du poste

Regions is seeking a Relationship Banker I in Mobile, Alabama to deliver exceptional customer service on the cash line and by phone. You will process transactions, identify customer needs, and educate customers on digital banking solutions to make banking easier.

The role emphasizes building meaningful relationships, meeting branch targets, and supporting teammates while adhering to laws and bank policies. Growth opportunities are available through on-the-job training.

Qualifications

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer daily.
• Ability to walk and stand for extended periods.
• Ability to lift up to twenty pounds.

Responsabilités

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
• Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
• Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank.
• Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Assists branch and fellow team members with basic tasks to aid in customer problem resolution.
• Refers customers to an internal team of experts when more complex financial goals and needs are recognized.
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks.
• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
• May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.

Connaissances

Cash handling

Customer service

Digital banking

Multi-tasking

Relationship building

Formation

High School Diploma or GED

Description du poste

Regions is seeking a Relationship Banker I in Mobile, Alabama to deliver exceptional customer service on the cash line and by phone. You will process transactions, identify customer needs, and educate customers on digital banking solutions to make banking easier.

The role emphasizes building meaningful relationships, meeting branch targets, and supporting teammates while adhering to laws and bank policies. Growth opportunities are available through on-the-job training.