Customer-Centric Personal Banker I — Build Trust & Growth

Frost; Carrollton (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) matching

Holiday and paid time off

Tuition reimbursement

Employee Assistance Program

Job summary

Frost in Texas is seeking a Personal Banker I to be the first point of contact for customers, delivering friendly, accurate service and helping with deposits, loans, and account maintenance. You will work closely with clients to understand their financial goals, provide guidance with integrity, and build lasting relationships while adhering to bank policies and risk controls.

If you value teamwork, a customer-centric approach, and a long-term career in banking, Frost offers growth, benefits, and

Qualifications

• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.
• Cash-handling experience.
• College hours.
• Experience in dealing with fraud, protecting customers’ money, and build trust.

Responsibilities

• Provide coverage in both personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits, loans and provide support for service or account maintenance.
• Stand firm in integrity and use good judgment in every situation.
• Provide teller services, including deposits, payments, and check cashing.
• Maintain proper cash on hand and daily settlement of teller cash and proof transactions.
• Manage risk while actively practicing loss prevention.
• Attend teller and personal banking training to stay current with policies, laws and Bank Secrecy Act guidance.
• Develop relationships with clients and be their point of contact.
• Provide guidance and help people along their financial journey.
• Act with Integrity, Caring, and Excellence to achieve all-win outcomes.

Skills

Exceptional customer service

Excellent written and verbal skills

Cash-handling experience

College hours

Fraud experience

Tools

Microsoft Office

Job description

Frost in Texas is seeking a Personal Banker I to be the first point of contact for customers, delivering friendly, accurate service and helping with deposits, loans, and account maintenance. You will work closely with clients to understand their financial goals, provide guidance with integrity, and build lasting relationships while adhering to bank policies and risk controls.

If you value teamwork, a customer-centric approach, and a long-term career in banking, Frost offers growth, benefits, and