Customer-Centric Personal Banker | Grow Wallet Share

PNC; New Albany (OH); Hybrid; USD 41,000 - 69,000; Full time

Benefits offered by this job

401(k) with PNC match

Pension and stock purchase plans

Health insurance

Job summary

PNC in New Albany, OH is seeking a Personal Banker to acquire and deepen the branch customer base, deliver a full PNC conversation, and educate customers on managing financial transactions. Based at the Market and Main Branch, this in-office role drives customer loyalty and uses partnerships to grow share of wallet.

Role involves proactive sales, service, lobby engagement, and adherence to risk policies. Base salary is $41,250–$68,750 with incentive eligibility; in-office culture emphasizes

Qualifications

• Associates or equivalent degree typically required; 3+ years experience.
• In lieu of a degree, related certs or experience may be considered.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service.
• Manage customer experience to improve financial wellbeing.
• Drive sales conversations and position PNC solutions.
• Educate customers on managing transactions with technology.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies Banking

Digital Awareness

Effective Communications

Managing Multiple Priorities

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Customer Needs

Education

No Degree

Job description

PNC in New Albany, OH is seeking a Personal Banker to acquire and deepen the branch customer base, deliver a full PNC conversation, and educate customers on managing financial transactions. Based at the Market and Main Branch, this in-office role drives customer loyalty and uses partnerships to grow share of wallet.

Role involves proactive sales, service, lobby engagement, and adherence to risk policies. Base salary is $41,250–$68,750 with incentive eligibility; in-office culture emphasizes