Customer-Centric Payments & Collections Analyst

SPS Commerce, Inc.; Minneapolis (MN); Hybrid; USD 49,000 - 65,000; Full time

Job summary

SPS Commerce, Inc. is seeking a Payment Solutions Analyst in Minneapolis to manage high volumes of past-due receivables, while delivering a positive customer experience. You will investigate issues with delinquent accounts, collaborate with internal teams, and document outcomes in Salesforce.

The role emphasizes problem-solving, empathy, and technology fluency across ERP, Excel, Power BI, and Salesforce. The position follows a hybrid work model at our Minneapolis office, offering a comprehensive

Qualifications

• Bachelor’s degree plus at least 1 year of related experience.
• Strong problem-solving with customer-centric focus.
• Proven ability to learn and use technology (ERP, MS Office, Excel, Sales/collections tools, AI).

Responsibilities

• Pursue collection of past due accounts following policies.
• Investigate delinquent accounts with internal teams for resolution.
• Respond to inquiries, educate customers, troubleshoot issues.
• Document interactions, findings, and progress in Salesforce.
• Flag patterns and share insights with team to close gaps.

Skills

Excel

Power BI

AI skills

Salesforce reports

Education

Bachelor’s degree

Tools

Salesforce

ERP

MS Office

Job description

SPS Commerce, Inc. is seeking a Payment Solutions Analyst in Minneapolis to manage high volumes of past-due receivables, while delivering a positive customer experience. You will investigate issues with delinquent accounts, collaborate with internal teams, and document outcomes in Salesforce.

The role emphasizes problem-solving, empathy, and technology fluency across ERP, Excel, Power BI, and Salesforce. The position follows a hybrid work model at our Minneapolis office, offering a comprehensive