Hybrid Payment Solutions Analyst — Collections & Insights

Finch Turf, Inc.; Minneapolis (MN); Ibrido; USD 49.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Benefits package

Competitive pay

Descrizione del lavoro

SPS Commerce in Minneapolis seeks a Payment Solutions Analyst to manage a high volume of customer contacts for past-due receivables, using established processes to resolve issues and collect payments while delivering a positive customer experience. You will investigate delinquent accounts, collaborate with internal teams, and document interactions in Salesforce.

The role requires a bachelor's degree and 1+ year of related experience, plus strong communication and tech skills.

Competenze

• Bachelor’s degree plus at least 1 year of related experience; or equivalent.
• Problem-solving and investigative mindset with a customer-centric focus.
• Professional and customer-centric verbal and written communication skills.
• Proven competence learning and using technology (ERP, MS Office, Excel, Sales/collections tools, AI).

Mansioni

• Pursue the collection of past due accounts assigned, by following standard policies and follow up with customer or internal partners.
• Investigate issues with delinquent accounts by researching customer claims to gain resolution and collect payment.
• Respond to customer inquiries using processes and resources, educate customers, troubleshoot issues, and provide timely resolution.
• Document customer interactions, key findings, progress, and insights in Salesforce.
• Collaborate with internal teams; update management weekly on high dollar accounts.
• Refer or Escalate cases to appropriate internal teams as needed.

Conoscenze

Collections

Problem solving

Communication

ERP & Excel

Data privacy

Formazione

Bachelor’s degree

Strumenti

Salesforce

Power BI

AI skills

Descrizione del lavoro

SPS Commerce in Minneapolis seeks a Payment Solutions Analyst to manage a high volume of customer contacts for past-due receivables, using established processes to resolve issues and collect payments while delivering a positive customer experience. You will investigate delinquent accounts, collaborate with internal teams, and document interactions in Salesforce.

The role requires a bachelor's degree and 1+ year of related experience, plus strong communication and tech skills.