Hybrid Receivables & Payments Analyst

SPS Commerce Inc; Minneapolis (MN); Hybrid; USD 49,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits package

Job summary

SPS Commerce Inc is a leading cloud-based provider of supply chain management solutions. The Payment Solutions Analyst will manage high volumes of contacts to collect on complex past-due receivables while ensuring a positive customer experience.

The role requires a bachelor's degree and at least 1 year of related experience, with strong problem-solving, communication, and tech skills. Hybrid work in Minneapolis. Competitive pay and benefits offered.

Qualifications

• Bachelor's degree plus 1 year of related experience or equivalent.
• Strong problem-solving and investigative mindset with a customer-centric focus.
• Proven competence learning and using technology (ERP, MS Office, Excel, Sales/collections tools, AI).
• Experience with Salesforce reports is a plus.

Responsibilities

• Pursue the collection of past due accounts following policies and procedures.
• Investigate delinquent accounts with internal teams to resolve and collect payments.
• Respond to inquiries, educate customers, troubleshoot, and provide timely resolutions.
• Create a positive customer experience with each interaction.
• Document interactions and progress in Salesforce.
• Refer/upsell cases to appropriate internal teams.

Skills

Problem-solving

Customer-centric communication

Technical proficiency with ERP and MS-

Education

Bachelor's degree

Tools

Excel

Power BI

Salesforce

ERP systems

Job description

SPS Commerce Inc is a leading cloud-based provider of supply chain management solutions. The Payment Solutions Analyst will manage high volumes of contacts to collect on complex past-due receivables while ensuring a positive customer experience.

The role requires a bachelor's degree and at least 1 year of related experience, with strong problem-solving, communication, and tech skills. Hybrid work in Minneapolis. Competitive pay and benefits offered.