Remote Collections Analyst: Drive Cash Flow & Resolutions

Centric Software, Inc.; California; Hybrid; USD 50,000 - 80,000; Full time

Job summary

Centric Software is seeking a Collections Analyst to join the Finance & Accounting team in a fast-paced, high-growth environment. The role manages an assigned portfolio of customer accounts and drives timely collection of outstanding receivables.

The analyst will resolve payment issues, document notes, and escalate risks while collaborating with Billing, Sales, Revenue and other Finance teams to support cash collection objectives. Strong AR experience and communication skills are essential.

Qualifications

• Experience in collections, accounts receivable, credit, or related finance function preferred.
• Strong organizational skills to manage a portfolio and competing priorities.
• Excellent verbal and written communication skills.
• Detail-oriented with high accuracy and follow-through.
• Ability to work independently in a remote environment.
• Analytical and problem-solving skills to research discrepancies.

Responsibilities

• Manage an assigned portfolio of customer accounts and actively drive the collection of outstanding accounts receivable.
• Review aging reports and prioritize collection activity based on aging, balance, risk, and payment status.
• Conduct timely follow-up with customers regarding outstanding invoices.
• Obtain and document payment commitments and follow up on missed dates.
• Identify payment delays and escalate significant concerns to the Senior Manager, Collections.
• Research and resolve invoice, payment, and credit discrepancies.
• Reconcile customer accounts related to invoicing, payments, and balances.
• Communicate with customers to bring accounts current and maintain relationships.
• Follow policies and participate in process improvement initiatives.

Skills

Collections

Accounts Receivable

Communication

Attention to detail

Remote work capability

Job description

Centric Software is seeking a Collections Analyst to join the Finance & Accounting team in a fast-paced, high-growth environment. The role manages an assigned portfolio of customer accounts and drives timely collection of outstanding receivables.

The analyst will resolve payment issues, document notes, and escalate risks while collaborating with Billing, Sales, Revenue and other Finance teams to support cash collection objectives. Strong AR experience and communication skills are essential.