Payment Solutions Analyst

SPS Commerce Inc; Minneapolis (MN); Hybrid; USD 49,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits package

Job summary

SPS Commerce Inc is a leading cloud-based provider of supply chain management solutions. The Payment Solutions Analyst will manage high volumes of contacts to collect on complex past-due receivables while ensuring a positive customer experience.

The role requires a bachelor's degree and at least 1 year of related experience, with strong problem-solving, communication, and tech skills. Hybrid work in Minneapolis. Competitive pay and benefits offered.

Qualifications

• Bachelor's degree plus 1 year of related experience or equivalent.
• Strong problem-solving and investigative mindset with a customer-centric focus.
• Proven competence learning and using technology (ERP, MS Office, Excel, Sales/collections tools, AI).
• Experience with Salesforce reports is a plus.

Responsibilities

• Pursue the collection of past due accounts following policies and procedures.
• Investigate delinquent accounts with internal teams to resolve and collect payments.
• Respond to inquiries, educate customers, troubleshoot, and provide timely resolutions.
• Create a positive customer experience with each interaction.
• Document interactions and progress in Salesforce.
• Refer/upsell cases to appropriate internal teams.

Skills

Problem-solving

Customer-centric communication

Technical proficiency with ERP and MS-

Education

Bachelor's degree

Tools

Excel

Power BI

Salesforce

ERP systems

Job description

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary

The Payment Solutions Analyst will engage with and manage through a high volume of inbound and outbound customer contacts to collect on more complex past due receivables by using established and documented processes in a timely manner while focusing on providing a positive customer experience.

Essential Responsibilities / Duties

• Pursue the collection of past due accounts assigned, by following standard collections policies and procedures and follow up as necessary with the customer or internal partners
• Investigate issues with delinquent accounts by partnering with internal teams to research customer claims to gain resolution and collect payment of invoices
• Utilize processes, tools, and resources to respond to customer inquiries, educate customers, troubleshoot issues, provide resources, understand the Voice of the Customer, and provide a timely resolution
• Accountable and empowered to create a positive, empathetic internal and external customer experience with each interaction
• Resolve basic inquiries and stretch in role to resolve inquiries of moderate complexity
• Spot patterns of customer inquiries (root cause); act transactionally and think relationally; share insights with team/leader to close opportunity gaps
• Facilitate problem identification, research, and timely follow-up to an ultimate resolution
• Document customer interactions, key findings, progress, and insights in Salesforce
• Collaborate with internal individuals or teams, as necessary; Update management weekly on the status of the high dollar accounts
• Refer and/or upscale cases to the appropriate internal individuals or teams

Minimum Requirements

Bachelor’s degree plus at least 1 year of related experience; or equivalent combination of education and experience

• Problem-solving and investigative mindset while being curious and having a customer-centric focus
• Professional and customer centric slant on verbal and written communication skills
• Proven competence learning and using technology, (e.g., ERP, MS Office, Excel, Sales/collections tools, AI)
• Must maintain confidential information

Preferred Experience

• Prior customer service experience in any industry preferred
• Advanced technical skills (e.g., Excel, PBI, AI skills & workflows, SalesForce reports)

Location

This role follows a hybrid work model, with regular in-office presence required at our Minneapolis office.

What We Offer

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The pay range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. The hourly pay range for this role is: $49,000.00 – $65,000.00. The actual pay offered will be determined based on the factors listed above and may fall anywhere within the range. SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact. We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Welcome to SPS Commerce — where innovation meets impact.

As the world’s largest retail network, we empower over 46,000 customers across diverse industries with cutting-edge cloud technology and expert support, helping them streamline supply chain operations and focus on what they do best. At SPS, we believe every employee plays a vital role in our mission. Whether you’re in Business Support, Customer Success, Sales or Technology your work drives real impact. We’re committed to creating a workplace where you’re empowered to do your best work, champion new ideas, and grow your career. When you succeed, we all succeed. We’re all about innovation, collaboration, and growth — and we’re just getting started.

Why SPS Commerce? Impactful Work: Be part of a tech-driven, market-focused company that simplifies complex processes and helps products reach customers faster. Belonging Culture: We thrive on curiosity, collaboration, and celebrating wins together. Your voice matters here. Growth Opportunities: Enjoy diverse career paths, training, and visibility across roles — all within a company that values your contributions. Make Your Career Here: We invest in our people and provide the resources you need to succeed. At SPS, careers aren’t just grown — they’re made.