Payment Solutions Analyst

Finch Turf, Inc.; Minneapolis (MN); Hybrid; USD 49,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Benefits package

Competitive pay

Job summary

SPS Commerce in Minneapolis seeks a Payment Solutions Analyst to manage a high volume of customer contacts for past-due receivables, using established processes to resolve issues and collect payments while delivering a positive customer experience. You will investigate delinquent accounts, collaborate with internal teams, and document interactions in Salesforce.

The role requires a bachelor's degree and 1+ year of related experience, plus strong communication and tech skills.

Qualifications

• Bachelor’s degree plus at least 1 year of related experience; or equivalent.
• Problem-solving and investigative mindset with a customer-centric focus.
• Professional and customer-centric verbal and written communication skills.
• Proven competence learning and using technology (ERP, MS Office, Excel, Sales/collections tools, AI).

Responsibilities

• Pursue the collection of past due accounts assigned, by following standard policies and follow up with customer or internal partners.
• Investigate issues with delinquent accounts by researching customer claims to gain resolution and collect payment.
• Respond to customer inquiries using processes and resources, educate customers, troubleshoot issues, and provide timely resolution.
• Document customer interactions, key findings, progress, and insights in Salesforce.
• Collaborate with internal teams; update management weekly on high dollar accounts.
• Refer or Escalate cases to appropriate internal teams as needed.

Skills

Collections

Problem solving

Communication

ERP & Excel

Data privacy

Education

Bachelor’s degree

Tools

Salesforce

Power BI

AI skills

Job description

Position Title: Payment Solutions Analyst

Location: US MN Minneapolis Office

Posting Type: Full time

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:

Job Summary: The Payment Solutions Analyst will engage with and manage through a high volume of inbound and outbound customer contacts to collect on more complex past due receivables by using established and documented processes in a timely manner while focusing on providing a positive customer experience.

Essential Responsibilities / Duties

• Pursue the collection of past due accounts assigned, by following standard collections policies and procedures and follow up as necessary with the customer or internal partners
• Investigate issues with delinquent accounts by partnering with internal teams to research customer claims to gain resolution and collect payment of invoices
• Utilize processes, tools, and resources to respond to customer inquiries, educate customers, troubleshoot issues, provide resources, understand the Voice of the Customer, and provide a timely resolution
• Accountable and empowered to create a positive, empathetic internal and external customer experience with each interaction
• Resolve basic inquiries and stretch in role to resolve inquiries of moderate complexity
• Spot patterns of customer inquiries (root cause); act transactionally and think relationally; share insights with team/leader to close opportunity gaps
• Facilitate problem identification, research, and timely follow-up to an ultimate resolution
• Document customer interactions, key findings, progress, and insights in Salesforce
• Collaborate with internal individuals or teams, as necessary; Update management weekly on the status of the high dollar accounts
• Refer and/or escape cases to the appropriate internal individuals or teams

Minimum Requirements

• Bachelor’s degree plus at least 1 year of related experience; or equivalent combination of education and experience
• Problem-solving and investigative mindset while being curious and having a customer-centric focus
• Professional and customer centric slant on verbal and written communication skills
• Proven competence learning and using technology, (e.g., ERP, MS Office, Excel, Sales/collections tools, AI)
• Must maintain confidential information

Preferred Experience

• Prior customer service experience in any industry preferred
• Advanced technical skills (e.g., Excel, PBI, AI skills & workflows, SalesForce reports)

Location:

This role follows a hybrid work model, with regular in-office presence required at our Minneapolis office.

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The pay range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.

The hourly pay range for this role is $49,000.00 – $65,000.00. The actual pay offered will be determined based on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal employment opportunity, including veterans and individuals with disabilities.