Customer-Centric Order Fulfillment Specialist

Pro-Vision; Byron Township (MI); Presencial; USD 42 000 - 56 000; Tempo integral

Resumo da oferta

Pro-Vision in Byron Center, MI, is seeking an Order Management Specialist to join our on-site team. You will process customer orders, verify details, track status, and coordinate with internal teams to ensure timely fulfillment.

You will communicate with customers about confirmations and shipments, while maintaining detailed records in our systems, contributing to a smooth order workflow and Positive customer experience.

Qualificações

• Experience with order entry and tracking systems is required.
• Strong analytical skills to review data and identify discrepancies.
• Effective communication and customer service to interact with customers and internal teams.
• Proficiency with MS Office; familiarity with ERP/CRM systems is beneficial.
• Experience in operations, logistics, or customer support is preferred.
• Attention to detail and ability to manage multiple tasks in a fast-paced environment.

Responsabilidades

• Process customer orders accurately and track order status from entry to fulfillment.
• Coordinate with sales, logistics, and finance to resolve order-related issues.
• Communicate with customers regarding confirmations, shipments, and changes; maintain records.

Conhecimentos

Order Management

Order Processing

Analytical Skills

Communication & Customer Service

MS Office

ERP/CRM familiarity

Experience in operations/logistics

Formação académica

High school diploma or equivalent

Business / Supply chain studies (plus)

Ferramentas

ERP/CRM software

Descrição da oferta de emprego

Pro-Vision in Byron Center, MI, is seeking an Order Management Specialist to join our on-site team. You will process customer orders, verify details, track status, and coordinate with internal teams to ensure timely fulfillment.

You will communicate with customers about confirmations and shipments, while maintaining detailed records in our systems, contributing to a smooth order workflow and Positive customer experience.