End-to-End Customer Success & Order Fulfillment Specialist

Pixelle Specialty Solutions; Spring Grove (PA); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Pixelle Specialty Solutions is seeking a results-driven Customer Service Specialist to own designated accounts and drive end-to-end order management. You will collaborate across Sales, Planning, Logistics, and Quality to ensure on-time delivery and satisfaction.

You will analyze orders, communicate updates, and resolve issues with a proactive, detail-oriented approach in a fast-paced manufacturing environment.

Formación

• 4-6+ years of customer service, order management, manufacturing, supply chain, or related experience preferred.
• Experience supporting customers in a manufacturing environment is a plus.
• Proficiency with ERP, CRM, inventory management, and order management systems.

Responsabilidades

• Serve as the primary contact for assigned customer accounts and maintain strong professional relationships.
• Understand customer ordering practices, product requirements, inventory needs, and delivery expectations.
• Respond promptly to inquiries and ensure timely resolution.
• Process and manage orders, changes, cancellations, and special requests.
• Coordinate with internal departments to ensure timely and accurate order fulfillment.
• Collaborate with Sales, Product Management, Credit, Logistics, Shipping, Quality, Manufacturing, and Planning.
• Keep customers informed of issues impacting shipments, inventory, costs, or service commitments.
• Investigate and resolve customer service, inventory, order, production, and transportation issues.

Conocimientos

Analytical skills

Problem solving

Communication

Attention to detail

Multitasking

Accountability

Educación

Associate's degree or Bachelor's degree preferred

Herramientas

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Microsoft Power BI

ERP/CRM systems

Conexiom

Descripción del empleo

Pixelle Specialty Solutions is seeking a results-driven Customer Service Specialist to own designated accounts and drive end-to-end order management. You will collaborate across Sales, Planning, Logistics, and Quality to ensure on-time delivery and satisfaction.

You will analyze orders, communicate updates, and resolve issues with a proactive, detail-oriented approach in a fast-paced manufacturing environment.