Customer-Centric Home Loan Processor

Talentify; Pittsburgh (Allegheny County); On-site; USD 52,000 - 78,000; Full time

Job summary

NVR Mortgage is seeking a Loan Processor to work directly with homebuyers from Ryan Homes, NVHomes and Heartland Homes in the United States. You will act as a liaison between borrowers, the sales team, and underwriting to ensure a smooth and friendly home buying experience.

The role emphasizes customer service excellence, timely processing of loan files, and coordination with mortgage staff through the full loan lifecycle. Equal opportunity employer with standard background checks.

Qualifications

• 2+ years of experience processing loans (preferred).
• Excellent customer service and strong communication skills.
• Strong organization, attention to detail, and ability to multi-task.
• Familiarity with real estate documentation, underwriting policies, compliance, and procedures (preferred).

Responsibilities

• Positively impact the customer experience, while maintaining frequent communication and providing exceptional customer service to homebuyers.
• Maintain ongoing communication with NVR Mortgage and Homebuilding staff throughout the entire loan process.
• Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages.
• Set up loan files, order exhibits (VOEs, VODs, credit reports), and follow up on submitted and pending loans.
• Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department.

Skills

Customer service

Communication

Organization

Attention to detail

Multi-tasking

Loan processing

Real estate docs

Job description

NVR Mortgage is seeking a Loan Processor to work directly with homebuyers from Ryan Homes, NVHomes and Heartland Homes in the United States. You will act as a liaison between borrowers, the sales team, and underwriting to ensure a smooth and friendly home buying experience.

The role emphasizes customer service excellence, timely processing of loan files, and coordination with mortgage staff through the full loan lifecycle. Equal opportunity employer with standard background checks.