Customer-Centric Front Desk & Scheduling Pro

National Vision, Inc.; Canton (OH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401k retirement savings with company m

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision, Inc. is hiring a part-time Receptionist to greet customers, manage calls, and keep the front desk organized. You will support patient scheduling, look up insurance information, and ensure smooth daily operations in the Canton, OH store.

This role emphasizes customer service, multi-line phone handling, and accurate record keeping. The company offers competitive pay, a strong benefits package, and opportunities for growth through education and internal promotions.

Qualifications

• 0-2 years related experience or training preferred.
• Education: High School Diploma or equivalent.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Visionprotocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Reception experience

Phone handling (multi-line)

Organizational skills

Customer service

Education

High School Diploma or equivalent

Job description

National Vision, Inc. is hiring a part-time Receptionist to greet customers, manage calls, and keep the front desk organized. You will support patient scheduling, look up insurance information, and ensure smooth daily operations in the Canton, OH store.

This role emphasizes customer service, multi-line phone handling, and accurate record keeping. The company offers competitive pay, a strong benefits package, and opportunities for growth through education and internal promotions.