Customer-Centric Currency Exchange Teller

Florida and Texas Currency Exchange; Naples (FL); On-site; USD 23,000 - 26,000; Full time

Job summary

Florida and Texas Currency Exchange is seeking a Teller in Naples to greet customers, handle currency exchange, and process transactions with accuracy. You will balance tills, maintain security, and support branch operations in a fast-paced retail environment.

The role emphasizes customer service, integrity, attention to detail, and teamwork, with opportunities to grow within the expanding organization. A customer-focused mindset and strong numerical skills are essential.

Qualifications

• Excellent communication and interpersonal skills.
• Integrity and trustworthiness.
• Attention to detail and accuracy.
• Strong numerical and analytical skills.
• Ability to work efficiently in a fast-paced environment.
• Basic computer skills.
• Data entry and reconciliation tasks.

Responsibilities

• Greet and assist customers with basic currency exchange services.
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately and efficiently in compliance with company policies and procedures.
• Balance till at the beginning and end of each shift.
• Maintain a balanced till and ensure all transactions are recorded properly.
• Research discrepancies (short/over) and provide detailed explanation/resolution in a timely manner.
• Handle currency and other financial instruments with a high degree of accuracy and security.
• Assist with opening and closing procedures of the branch.
• Follow all security procedures to protect against fraud and theft.
• Identify and report suspicious activities, ensuring compliance with company policies and procedures.
• Verify customer identification and ensure all necessary documentation is completed.
• Maintain confidentiality of customer information.
• Answer phone calls and general inquiries in a professional and courteous manner.
• Refer customers to appropriate personnel for complex issues.
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with team members to achieve branch goals and improve customer satisfaction.
• Participate in ongoing training and development programs to enhance knowledge and skills.
• Customer Service
• Excellent Communication and Interpersonal skills.
• Integrity and Trustworthiness
• Attention to Detail and Accuracy
• Teamwork
• Strong numerical and analytical skills.
• Ability to work efficiently in a fast-paced environment.
• Basic computer skills.
• Data entry and reconciliation tasks.

Skills

Excellent communication

Integrity

Attention to detail

Teamwork

Numerical skills

Basic computer skills

Job description

Florida and Texas Currency Exchange is seeking a Teller in Naples to greet customers, handle currency exchange, and process transactions with accuracy. You will balance tills, maintain security, and support branch operations in a fast-paced retail environment.

The role emphasizes customer service, integrity, attention to detail, and teamwork, with opportunities to grow within the expanding organization. A customer-focused mindset and strong numerical skills are essential.