Customer-Centric Banking Branch Leader

Citizens; Belmont (MA); On-site; USD 89,000 - 122,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

Flexible schedule

Education reimbursement

Wellness program

Job summary

Citizens in Belmont, MA seeks a Branch Manager to lead a team in delivering exceptional customer experiences and driving sales growth. You will oversee branch performance, coach staff, and ensure operational integrity in a fast-paced banking environment.

The role emphasizes leadership, relationship building with the community, and leveraging digital channels to meet goals. Competitive salary and comprehensive benefits accompany this position.

Qualifications

• High School diploma or equivalent required.
• Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world‑class customer service, and operational integrity in a high‑volume branch environment.
• 4 years sales management experience in Retail or Branch Banking environment.
• Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment.
• Drive an exceptional customer experience validated through customer satisfaction surveys.
• Maintain strong partnerships with community & civic organizations.
• Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS.
• Associate’s or Bachelor’s degree preferred.
• Retail banking
• Talent sourcing & assessment

Responsibilities

• Lead your team in exceeding customer expectations, nurturing relationships that drive long‑term success.
• Head branch performance, sales growth, and an outstanding colleague and customer experience.
• Leverage leadership, partnerships, and sound operational practices to create and sustain a strong customer‑centric culture.
• Coach your team to achieve individual and collective performance and sales goals through innovative solutions.
• Promote digital‑first banking and connect with the local community to cultivate relationships.

Skills

Leadership

Sales management

Customer service

Coaching and development

Education

High school diploma

Bachelor’s degree preferred

Job description

Citizens in Belmont, MA seeks a Branch Manager to lead a team in delivering exceptional customer experiences and driving sales growth. You will oversee branch performance, coach staff, and ensure operational integrity in a fast-paced banking environment.

The role emphasizes leadership, relationship building with the community, and leveraging digital channels to meet goals. Competitive salary and comprehensive benefits accompany this position.