Branch Manager - Digital Banking & Growth Leader

Citizens Bank; Milton (MA); On-site; USD 93,000 - 128,000; Full time

Job summary

Citizens Bank in Milton, MA is seeking a Branch Manager to lead a high‑performing team and deliver exceptional customer experiences across our local branch network. You will drive branch performance, sales growth, and community engagement by coaching colleagues, refining operations, and ensuring outstanding service.

In this digital‑first environment, promote mobile/online banking adoption and build a diverse talent pipeline.

Qualifications

• High School diploma or equivalent required.
• 4 years sales management experience in Retail or Branch Banking environment.
• Proven ability to coach and develop to drive sales excellence and world-class customer service.
• Meet SAFE Act requirements including background checks and obtaining a unique NMLS identifier.
• Associate or Bachelor’s degree preferred.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach and develop colleagues to meet branch goals and deliver results.
• Communicate business priorities and drive execution.
• Act as a brand ambassador and connect with the local community.

Skills

Leadership

Coaching

Sales management

Customer service

Community partnerships

NMLS compliance

Education

High School diploma

Associate/Bachelor’s degree preferred

Job description

Citizens Bank in Milton, MA is seeking a Branch Manager to lead a high‑performing team and deliver exceptional customer experiences across our local branch network. You will drive branch performance, sales growth, and community engagement by coaching colleagues, refining operations, and ensuring outstanding service.

In this digital‑first environment, promote mobile/online banking adoption and build a diverse talent pipeline.