Customer-Centric Banking Advisor

M&T Bank Corporation; City of Batavia (NY); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank Corporation is hiring a Teller to deliver exceptional customer service at the Batavia, NY branch. You will handle daily transactions, explain banking products, and support customers with digital tools while maintaining compliance and risk controls.

You will engage customers, meet sales goals, and refer opportunities to partners within Consumer and Business Banking, contributing to retention and growth of relationships.

Qualifications

• High school diploma or GED is required.
• Minimum 1 year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication and interpersonal skills, with the ability to handle difficult conversations.

Responsibilities

• Provide exceptional service to branch customers and resolve issues promptly.
• Educate customers on Consumer and Business Banking solutions and make recommendations.
• Assist in meeting sales targets and referring customers to appropriate partners.
• Follow compliant sales processes and support AML/KYC procedures.

Skills

Retail sales

Customer service

Telesales

Verbal communication

Education

High school diploma or GED

Job description

M&T Bank Corporation is hiring a Teller to deliver exceptional customer service at the Batavia, NY branch. You will handle daily transactions, explain banking products, and support customers with digital tools while maintaining compliance and risk controls.

You will engage customers, meet sales goals, and refer opportunities to partners within Consumer and Business Banking, contributing to retention and growth of relationships.