Customer-Centric Automotive Service Advisor

Mitchell Auto Group; Simsbury (CT); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Life Insurance

Accident insurance

Critical Illness Insurance

Job summary

Mitchell Auto Group in Simsbury, CT is seeking a results-driven Service Advisor to greet customers, collect vehicle information, and discuss maintenance needs. You will prepare accurate cost estimates and communicate clearly about repairs and follow-ups.

The role emphasizes maintaining invoices that match work performed, monitoring progress, and updating customers regularly. A positive attitude and CSI focus are essential in a fast-paced environment.

Qualifications

• Minimum 1 year experience in a service advisory role.
• Knowledge of automobiles.
• Positive attitude.
• High volume mentality.
• CSI focused.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
• Close repair orders as appropriate.
• Implements a quality control process to eliminate comebacks.
• Clean Driving Record.

Responsibilities

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance base on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers

Skills

Customer service

Automotive knowledge

Positive attitude

High volume mentality

CSI focus

Job description

Mitchell Auto Group in Simsbury, CT is seeking a results-driven Service Advisor to greet customers, collect vehicle information, and discuss maintenance needs. You will prepare accurate cost estimates and communicate clearly about repairs and follow-ups.

The role emphasizes maintaining invoices that match work performed, monitoring progress, and updating customers regularly. A positive attitude and CSI focus are essential in a fast-paced environment.