Automotive Service Advisor - Customer-Focused, Growth-Oriented

Land Rover Hartford; Simsbury (CT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Basic Life Insurance

401k

Accident and Critical Illness Ins

Job summary

Mitchell Auto Group is seeking a results-driven Service Advisor to greet customers, gather vehicle data, and relay symptoms to technicians. You will build accurate repair estimates, track progress, and communicate costs clearly to customers.

The ideal candidate has at least 1 year in a service advisory role, strong automobile knowledge, a positive attitude, and a CSI-focused mindset. Equal opportunity employer with comprehensive benefits.

Qualifications

• Minimum 1 year experience in a service advisory role.
• Knowledge of automobiles.
• Positive attitude.
• High-volume mentality.
• CSI focused.
• Reviews repair orders to ensure work is complete and properly authorized.

Responsibilities

• Greets customers promptly.
• Obtains customer and vehicle information.
• Clearly reports all vehicle symptoms as described by the customer.
• Determines and recommends needed maintenance base on age, mileage, and vehicle history.
• Prepares complete and accurate estimate of cost for labor and parts.
• Establishes follow-up time.
• Monitors the progress of each vehicle throughout the day, updating customers frequently.
• Verifies that final invoice reconciles with work performed on the repair order.
• Explains all completed work and charges to customers.

Skills

Service advisory

Automobile knowledge

Customer service

High volume mentality

CSI focus

Clean driving record

Job description

Mitchell Auto Group is seeking a results-driven Service Advisor to greet customers, gather vehicle data, and relay symptoms to technicians. You will build accurate repair estimates, track progress, and communicate costs clearly to customers.

The ideal candidate has at least 1 year in a service advisory role, strong automobile knowledge, a positive attitude, and a CSI-focused mindset. Equal opportunity employer with comprehensive benefits.