Automotive Service Advisor

Land Rover Hartford; Simsbury (CT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Basic Life Insurance

401k

Accident and Critical Illness Ins

Job summary

Mitchell Auto Group is seeking a results-driven Service Advisor to greet customers, gather vehicle data, and relay symptoms to technicians. You will build accurate repair estimates, track progress, and communicate costs clearly to customers.

The ideal candidate has at least 1 year in a service advisory role, strong automobile knowledge, a positive attitude, and a CSI-focused mindset. Equal opportunity employer with comprehensive benefits.

Qualifications

• Minimum 1 year experience in a service advisory role.
• Knowledge of automobiles.
• Positive attitude.
• High-volume mentality.
• CSI focused.
• Reviews repair orders to ensure work is complete and properly authorized.

Responsibilities

• Greets customers promptly.
• Obtains customer and vehicle information.
• Clearly reports all vehicle symptoms as described by the customer.
• Determines and recommends needed maintenance base on age, mileage, and vehicle history.
• Prepares complete and accurate estimate of cost for labor and parts.
• Establishes follow-up time.
• Monitors the progress of each vehicle throughout the day, updating customers frequently.
• Verifies that final invoice reconciles with work performed on the repair order.
• Explains all completed work and charges to customers.

Skills

Service advisory

Automobile knowledge

Customer service

High volume mentality

CSI focus

Clean driving record

Job description

Founded in 1922, the Mitchell Auto Group has excelled by providing an opportunity for individuals to turn their work ethic and positive attitude into a career.

Today’s automobiles employ state of the art technology that requires regular maintenance, software updates and repairs to perform at the highest level.

Excellent opportunity for one results driven individual that excels at customer service looking to represent one of the fastest growing brands.

We recruit talented people who are willing to go the extra mile for our customers and who enjoy working in a friendly, fast-paced environment.

What We Offer:

• Medical, Dental & Vision Insurance
• Basic Life Insurance
• 401k
• Accident and Critical Illness Insurance

Responsibilities:

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance base on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers

Qualifications:

• Minimum 1 year experience in a service advisory role
• Knowledge of automobiles
• Positive attitude
• High volume mentality
• CSI focused
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted
• Close repair orders as appropriate
• Implements a quality control process to eliminate comebacks
• Clean Driving Record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.