Automotive Service Advisor

Mitchell Auto Group, Inc.; Simsbury (CT); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurance

Basic Life Insurance

401k

Accident and Critical IllnessInsurance

Résumé du poste

Mitchell Auto Group, Inc. is seeking a results-driven Service Advisor who excels at customer service to represent our rapidly growing brand network.

The role emphasizes greeting customers, gathering vehicle information, and clearly communicating vehicle symptoms and maintenance needs. The ideal candidate will provide accurate labor and parts estimates, maintain ongoing communication with customers, and ensure invoices align with work performed.

Qualifications

• Minimum 1 year experience in a service advisory role.
• Knowledge of automobiles.
• Positive attitude.
• CSI focused.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted.

Responsabilités

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance base on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers

Connaissances

Knowledge of automobiles

Positive attitude

CSI focused

Description du poste

Founded in 1922, the Mitchell Auto Group has excelled by providing an opportunity for individuals to turn their work ethic and positive attitude into a career.

Today’s automobiles employ state of the art technology that requires regular maintenance, software updates and repairs to perform at the highest level.

Excellent opportunity for one results driven individual that excels at customer service looking to represent one of the fastest growing brands.

We recruit talented people who are willing to go the extra mile for our customers and who enjoy working in a friendly, fast-paced environment.

What We Offer:

• Medical, Dental & Vision Insurance
• Basic Life Insurance
• 401k
• Accident and Critical Illness Insurance

Responsibilities:

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance base on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers

Qualifications:

• Minimum 1 year experience in a service advisory role
• Knowledge of automobiles
• Positive attitude
• High volume mentality
• CSI focused
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted
• Close repair orders as appropriate
• Implements a quality control process to eliminate comebacks
• Clean Driving Record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.