Automotive Service Advisor — Growth, Benefits & Impact

Ocean Honda Milford; Milford (CT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

401(k) with Company Match

Job summary

Victory Automotive Group is seeking an Automotive Service Advisor in Milford, CT. The role centers on communication between customers and technicians, guiding service decisions and setting expectations for repairs and maintenance.

A strong service mindset and basic computer skills are essential. The ideal candidate will have a high school diploma or GED, dealer-level experience, a valid driver’s license, and a professional demeanor suitable for a fast-paced team environment.

Qualifications

• High school diploma or GED required.
• One year of dealer-level or large facility experience preferred.
• Valid and unrestricted driver's license with a clean driving record.
• Strong communication and customer service orientation.
• Professional appearance and work ethic; ability to read and comprehend instructions.

Responsibilities

• Schedules service for customers in person or by phone to ensure prompt diagnosis.
• Communicates repair status; obtains authorization when estimates change.
• Makes repair recommendations and manages delivery of repairs with clear customer expectations.
• Ensures all repairs pass quality control and road tests.
• Keeps up-to-date on vehicle operation, warranties, campaigns, and service information.

Skills

Communication skills

Customer service

Professional appearance

Team player

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Victory Automotive Group is seeking an Automotive Service Advisor in Milford, CT. The role centers on communication between customers and technicians, guiding service decisions and setting expectations for repairs and maintenance.

A strong service mindset and basic computer skills are essential. The ideal candidate will have a high school diploma or GED, dealer-level experience, a valid driver’s license, and a professional demeanor suitable for a fast-paced team environment.