Automotive Service Writer

Homer Skelton Hyundai; Olive Branch (MS); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision benefits

Vacation and sick pay

Ongoing training and career dev.

Supportive team environment

Employee discounts

Job summary

Homer Skelton Hyundai in Olive Branch, MS, is seeking a motivated Service Advisor to be the primary contact between customers and the service team. You will greet customers, document issues, explain services and pricing, and liaise with technicians to keep customers informed from check-in to delivery.

We value organized, professional individuals who thrive in a fast-paced environment and are committed to delivering an exceptional service experience. Competitive pay and benefits are offered.

Qualifications

• Previous automotive service advisor experience preferred (dealership experience a plus).
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Basic knowledge of automotive systems and maintenance.
• Proficiency with dealership management software (a plus).
• Valid driver’s license and clean driving record.
• Must be able to pass a background check and drug screening.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle issues.
• Recommend necessary maintenance and repairs.
• Provide clear explanations of services and pricing.
• Communicate with technicians regarding repair progress.
• Keep customers updated on service status.
• Review completed repairs and invoices with customers.
• Ensure high levels of customer satisfaction and retention.

Skills

Customer service

Communication

Multitasking

Automotive knowledge

Dealership software

Tools

Dealership management software

Job description

Service Advisor

Homer Skelton Hyundai

Position Overview

Homer Skelton Hyundai in Olive Branch, MS., is seeking a motivated, customer-focused Service Advisor to join our growing service team. The Service Advisor acts as the primary point of contact between customers and the service department, ensuring an exceptional service experience from check-in to vehicle delivery.

If you are organized, professional, and thrive in a fast-paced environment, we want to hear from you.

Key Responsibilities

• Greet customers promptly and professionally

• Listen to customer concerns and accurately document vehicle issues

• Recommend necessary maintenance and repairs

• Provide clear explanations of services and pricing

• Communicate with technicians regarding repair progress

• Keep customers updated on service status

• Review completed repairs and invoices with customers

• Ensure high levels of customer satisfaction and retention

Qualifications

• Previous automotive service advisor experience preferred (dealership experience a plus)

• Strong communication and customer service skills

• Ability to multitask in a fast-paced environment

• Basic knowledge of automotive systems and maintenance

• Proficiency with dealership management software ( a plus)

• Valid driver’s license and clean driving record

• Must be able to pass a background check and drug screening

What We Offer

• Competitive pay

• Health, dental, and vision benefits

• Vacation and sick pay

• Ongoing training and career development

• Supportive team environment

• Employee discounts

Why Join Us?

At Homer Skelton Hyundai, we value professionalism, teamwork, and delivering an outstanding customer experience. We are committed to providing our employees with the tools and support they need to succeed.