Automotive Service Advisor - Customer Experience Pro

Homer Skelton Hyundai; Olive Branch (MS); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision benefits

Vacation and sick pay

Ongoing training and career dev.

Supportive team environment

Employee discounts

Job summary

Homer Skelton Hyundai in Olive Branch, MS, is seeking a motivated Service Advisor to be the primary contact between customers and the service team. You will greet customers, document issues, explain services and pricing, and liaise with technicians to keep customers informed from check-in to delivery.

We value organized, professional individuals who thrive in a fast-paced environment and are committed to delivering an exceptional service experience. Competitive pay and benefits are offered.

Qualifications

• Previous automotive service advisor experience preferred (dealership experience a plus).
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Basic knowledge of automotive systems and maintenance.
• Proficiency with dealership management software (a plus).
• Valid driver’s license and clean driving record.
• Must be able to pass a background check and drug screening.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle issues.
• Recommend necessary maintenance and repairs.
• Provide clear explanations of services and pricing.
• Communicate with technicians regarding repair progress.
• Keep customers updated on service status.
• Review completed repairs and invoices with customers.
• Ensure high levels of customer satisfaction and retention.

Skills

Customer service

Communication

Multitasking

Automotive knowledge

Dealership software

Tools

Dealership management software

Job description

Homer Skelton Hyundai in Olive Branch, MS, is seeking a motivated Service Advisor to be the primary contact between customers and the service team. You will greet customers, document issues, explain services and pricing, and liaise with technicians to keep customers informed from check-in to delivery.

We value organized, professional individuals who thrive in a fast-paced environment and are committed to delivering an exceptional service experience. Competitive pay and benefits are offered.