Customer-Centric Automotive Service Advisor

FISHERS MOTORCARS LLC; Fishers (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Great Lakes Honda of Fishers is seeking a friendly, detail-oriented Service Advisor to be the first point of contact for customers requiring vehicle service. You will listen to concerns, explain repairs, estimate costs, and coordinate with technicians to keep work on schedule.

In this role you will manage service orders, communicate progress to customers, and strive for outstanding satisfaction in a fast-paced dealership environment in Fishers, Indiana.

Qualifications

• Proven experience in customer service or automotive service advising.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Basic knowledge of automotive systems and terminology is preferred.
• Ability to manage multiple tasks simultaneously while ensuring customer satisfaction.
• Clean and valid Driver's License.

Responsibilities

• Greet customers and assist them with their service needs in a professional and friendly manner.
• Listen to customers' concerns and advise them on the best possible solutions.
• Schedule service appointments and provide accurate timeframes for completion.
• Prepare and maintain customer service orders, ensuring all required details are recorded.
• Collaborate with technicians to ensure that work is performed efficiently and meets the customers' expectations.
• Provide customers with cost estimates, explain repair and maintenance procedures, and answer any questions they may have.
• Follow up with customers regarding their service and keep them informed on progress.
• Ensure customer satisfaction by resolving any issues or concerns promptly.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Driver's license

Tools

Service software

Scheduling tools

Job description

Great Lakes Honda of Fishers is seeking a friendly, detail-oriented Service Advisor to be the first point of contact for customers requiring vehicle service. You will listen to concerns, explain repairs, estimate costs, and coordinate with technicians to keep work on schedule.

In this role you will manage service orders, communicate progress to customers, and strive for outstanding satisfaction in a fast-paced dealership environment in Fishers, Indiana.