Customer-Centric Automotive Service Advisor

Thys-Automotive-Group; Cedar Rapids (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental & Vision

401K with match

ESOP

Supplemental benefits

Paid holidays

Employee discounts

Job summary

Thys Automotive Family in eastern Iowa is seeking a Service Advisor who excels in customer service, greeting guests warmly and scheduling appointments. You will act as a liaison between customers and service technicians, explain repairs, and help customers feel confident their needs are being met. This role focuses on low-pressure selling and high integrity communication.

Join a community-driven dealership known for honesty, clear estimates, and commitment to customer satisfaction.

Qualifications

• Must be an expert in customer service.
• Must greet guests and schedule appointments.
• Act as a liaison between customers and service technicians.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Educate customers on additional services using low pressure methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of problems and potential problems.
• Maintain CSI scores in line with dealership standards.

Job description

Thys Automotive Family in eastern Iowa is seeking a Service Advisor who excels in customer service, greeting guests warmly and scheduling appointments. You will act as a liaison between customers and service technicians, explain repairs, and help customers feel confident their needs are being met. This role focuses on low-pressure selling and high integrity communication.

Join a community-driven dealership known for honesty, clear estimates, and commitment to customer satisfaction.