Customer-Centric Associate Banker

East West Bank

Seattle (WA)

On-site

USD 46,000 - 49,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

East West Bank is hiring an Associate Banker to deliver high-quality, high-touch, and high-tech relationship banking across customer touchpoints. You will assist customers with daily financial needs and connect them to Wealth Management, Mortgage, and Commercial teams for specialized services.

We will provide ongoing training to expand your business knowledge, grow your digital acumen, and build lasting relationships with our customers.

Qualifications

High school diploma or GED; Bachelor's preferred.
1 year of customer service and cash handling experience.
1 year teller/new account experience preferred.
Ability to learn products, services, and procedures quickly.
Excellent customer service skills.
Strong attention to detail and time management skills.
Proficiency in Microsoft Word and Excel.
Flexibility to work on weekends when needed.

Responsibilities

Assist customers with financial transactions such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers and foreign currency exchange.
Document large deposits and Currency Transaction Reports.
Identify fraudulent activity to prevent potential loss to the bank.
Ensure financial transactions are completed accurately and in compliance with policies and regulatory requirements.
Maintain strong relationships with existing customers and cultivate new ones.
Cross-sell bank products such as depository products, wealth management, mortgage to fit customer needs.
Utilize digital resources and technologies to optimize clients’ digital banking experience.
Educate clients on online banking, mobile app and self-service portals.
Demonstrate ability to learn and adapt to new processes and technology platforms quickly.
May perform other duties as assigned.