Customer-Centric API Implementation Manager

Gigs; San Francisco (CA); On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

Competitive base salary and equity

Stipends for home-office or work setup

Budget for learning and development

Free phone and international data plan

Job summary

Gigs is seeking an experienced implementation specialist to oversee customer implementations of API integrations. You'll act as the main technical contact, guiding clients through complexities and ensuring optimal user experience.

The ideal candidate has 5+ years in B2B or SaaS environments and possesses exceptional project management skills. Benefits include a competitive salary, stipends for home office setups, and a budget for learning and development.

Qualifications

• 5+ years of experience in implementation, professional services, or product management in a B2B/SaaS tech company.
• Exceptional project management skills to juggle multiple high-priority projects.
• Strong technical aptitude to understand APIs and influence product development.
• Exceptional written and verbal communication skills to engage diverse stakeholders.
• Proactive and creative in tackling challenges in a fast-paced environment.

Responsibilities

• Deliver customer implementations for unique API integrations.
• Act as the key technical contact for customer engineering teams.
• Advise on user flow and UI/UX optimization.
• Own a portfolio of complex, critical implementations and track their progress.
• Coordinate across Business Development, Marketing, Product, and Engineering.

Skills

Implementation experience

Project management

Technical aptitude

API knowledge

Communication skills

Tools

Smartsheets

Asana

Linear

Job description

Gigs is seeking an experienced implementation specialist to oversee customer implementations of API integrations. You'll act as the main technical contact, guiding clients through complexities and ensuring optimal user experience.

The ideal candidate has 5+ years in B2B or SaaS environments and possesses exceptional project management skills. Benefits include a competitive salary, stipends for home office setups, and a budget for learning and development.