Technical Implementation Manager

IT Futurista; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

A dynamic technology firm in New York is seeking a Technical Implementation Manager to drive the integration of infrastructure and optimize platform integrations. Ideal candidates should have 4-9 years of relevant experience, including software engineering or implementation roles, and a strong understanding of API-first products. The position involves leading teams, defining operational strategies, and interfacing with partner platforms to ensure smooth implementations, requiring both technical expertise and leadership skills.

Qualifications

• 4-9 years of experience in a similar role or with front-end and back-end experience.
• 1-3 years of software engineering/QA experience is mandatory.
• Comfortable interfacing with technical leads from partner platforms.

Responsibilities

• Drive integration of the infrastructure by designing solutions and onboarding customers.
• Lead customer platform integrations and optimize integration timelines.
• Define KPIs and OKRs for the client success team.

Skills

API implementation

Software engineering

Financial services knowledge

Team leadership

Education

Degree in engineering, math, business, or economics

Tools

Postman

Job description

About the job Technical Implementation Manager

Technical Implementation Manager

Location: New York

Responsibilities

Drive integration of the infrastructure by designing the solution, coordinating pilot

programs, implementing the product, and onboarding new customers.

Support the technical design process by participating in the analysis of technical

applications, key milestones, and Partner ecosystem requirements.

Lead customer platform integrations and optimize integration timelines.

Lead and participate in troubleshooting exercises for clients.

Assist in the deployment process for client implementations.

Meet with prospective partner platforms to understand the working capital product and

UX flow they are looking to achieve.

Understand the data available at the platform level and architect the correct solution.

Define a mutual action plan for partner platforms.

Walk partner platforms through the documentation, API via Postman, and solution design

documents.

Synthesize feedback from users to produce insights for product and engineering to

optimize the user experience.

Define and build the operational infrastructure needed to effectively manage, grow, and

optimize the Implementation team.

Define KPIs and OKRs for the client success team.

Build and lead a high-performing team.

The ideal candidate

4- 9 years experience as an Implementation Engineer, Technical Implementation Lead, or

Software Engineer with front-end and back-end experience; or experience in a similar

role with exposure to the challenges of deploying and testing integrations with large

1 - 3 years of software engineering/QA experience is mandatory

Exposure to financial services and a robust understanding of various lending and trade

finance products.

Exposure to API-first products and understanding of how to successfully implement an

API-first infrastructure via sales-enablement tools and Postman.

Comfortable interfacing with tech leads from partner platforms during the

implementation process and able to discuss the technical aspects during those

conversations.

engineering, math, business, or economics).